Cookies are bits of code our websites try to store on your computer to make certain things possible. This is a list of the Cookie providers we use.

Cookie Names

Cookie Source

Why we use it

Maximum retention days

_ga

_gat_gtag_*

_gid

Google Analytics

Monitoring how people use our websites so we can improve them

730 (GA)

1 (ID, Tag)

_hp2_id*

_hp2_ses*

Heap Analytics

Monitoring how people use our websites so we can improve them

365 (ID)

1 (Session)

_ajs_anoymous_id

_ajs_user_id

Segment

Monitoring how people use our websites so we can improve them

365

intercom-id-*

intercom-session-*

Intercom

Live chat and helpdesk support

365 (ID)

7 (Session)

em_cdn_uid

Embedly

Including external content, like Videos, on our websites

7

* in a Cookie Name means that various suffixes will follow.

Blocking cookies

You can usually block these using your browser's settings if you like. Some things might not work as expected if you do so, notably:

  • You won't be able to use our support chat and may miss some in-app guides
  • Some content like videos or slide decks might not load or play

Other cookies

If you use our integrations as part of CoachBot, those providers (e.g. Cronofy, Google, Microsoft) will also set their own Cookies whilst you're on their websites, for example to let you sign in and remember who you are. Blocking Cookies may make it impossible to use those integrations.

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